Unprofessional “Professionals”

As a result of my nature, personality and upbringing (or maybe my diet, the stars, and the influence of my parents) I admit to being a bit of a perfectionist. I always thought being a perfectionist was a good thing (because it requires such strength and tenacity).  It is just recently that I realized I would have to “admit to it,” instead of brag about it. Something in me drives me to strive to “do the right thing,” do things “correctly” and attempt to provide superior service. It is a little OCD-ish, but I was always proud of it and flattered myself by thinking it was “character.”

When I encounter what for the sake of politeness I am calling “unprofessionalism” in others, I am always surprised by it (that’s another personality trait of mine: I am stubborn and don’t learn from experience until it hits me over the head one too many times). I truly expect people to have high moral values and ethics, and to treat others as they would like to be treated.

My training in psychology taught me that the expectation that others will act a certain way because it is my preference is projection. To me, it is just common sense in general and good business sense to try to do your work to your best ability and to treat your clients politely and respectfully. I have been accused of being idealistic, “over-achieving” (which I always thought was a bizarre backhanded “compliment” (i.e., insult – effectively saying “You’re really not that great, so no need to try so hard:).

This latest rant was prompted by a truly horrible experience with an educated “professional” who traditionally is busy in April (hint, hint). I had discovered several errors in the work performed and was told that the errors would not be corrected. This to me, was completely mind-blowing. There was no apology for making the errors, and no attempt at making the customer happy. Instead, the response was very curt and rude. I had dejavu’ of previous experiences when I have pointed out bad news of some kind to someone – the response is often “shoot the messenger.”

I always expect people to truly care about whatever has been reported as being a problem, but the truth is many people apparently do not. I find it particularly distressful when you hire someone to do a job for you and you pay them good money and the work is less than satisfactory. It’s like some people have entitlement issues, and truly believe that they are doing their customers or clients a favor by working for them, and that the client has to accept errors or less than professional work. This pheonomenon really boggles my mind. I think most people probably don’t do the level of proofing I do, otherwise they would also be livid at the errors that are made. I am guessing most people probably trust “professionals” to do a professional job and don’t second guess them.

I realized that I need to trust my instincts about the people I hire to do work for me. In each case where I was sorely disappointed in the service I received, there were subtle hints that the relationship might not be suitable for me, but I chose to ignore them (in this last case, the person talked fast and mumbled at the same time, which I thought was odd and a bit of a practical problem in that I could not understand a good deal of what was said, but I shrugged it off as my problem – not being able to understand – instead of a sign that the person might not be a good fit for me). At some point, you (I) just get sick of looking for the “perfect  professional,” knowing that no one is perfect. But I have to remind myself again that there are kind, honest, ethical, competent people out there and no matter how inconvenient, I should never settle for less! debryman.com